1. Terms of Return

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• Returns are accepted within 3 days of delivery only if the item arrives damaged, defective, or incorrect.

• Items must be returned in unworn, unused, and original condition with all packaging, tags, certificates, and accessories included.

• After 3 days, all sales are considered final.

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2. Non-returnable Items

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• Earrings are strictly non-returnable and non-exchangeable due to hygiene and safety reasons.

• Custom-made, engraved, or personalized items cannot be returned or refunded.

• Items purchased on sale, clearance, or promotional offers are final sale.

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3. Reason for Return

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We only accept returns in the following cases:

• The item arrives damaged or defective.

• The item received is not the product ordered.

We do not accept returns for change of mind, buyer’s remorse, or incorrect size ordered.

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4. Process for Return

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To initiate a return:

• Contact us at connect@livoricollection.com within 3 days of receiving your order.

• Provide your order number, photos of the item, and reason for return.

• Our customer care team will review and provide instructions for approved returns.

• Customers are responsible for securely packaging and shipping the return. We recommend using a tracked shipping method

 

5. Process of Refund

 

• Once the returned item is received and inspected, we will notify you of approval or rejection of the refund.

• Approved refunds will be processed back to the original payment method within 7–10 business days.

• Shipping fees are non-refundable.

• If the item is not returned in its original condition, the buyer is responsible for any loss in value.

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6. Exchanges

 

We currently do not offer exchanges. If an item is defective or incorrect, you may request a replacement or refund.

 

7. Contact Details

 

• For any return or refund inquiries, please contact:  Email: connect@livoricollection.com

• By purchasing from Livori Collection, buyers acknowledge and agree to this Return & Refund Policy.